Dell said to have deliberately sold defective hardware
The U.S. computer manufacturer Dell said to have sold thousands of desktop PCs, although the company knew that the devices contain defective components. This is clear from court documents that were recently made public. As the ' New York Times 'reports, documents originate from a complaint that accuses the company, employees were aware that the systems of Dell OptiPlex series for corporate clients with a hardware damage would probably fail. Overall, Dell had in the period from May 2003 to July 2005 sold a total of 11.8 million OptiPlex PCs, which could be affected by the problem.
The errors are due to faulty capacitors on the motherboards of computers. In the papers further be mentioned that Dell employees have intentionally tried to downplay the problems, so customers were at risk. The sales staff had been instructed by Dell Moreover, clients do not actively draw attention to possible hardware failures.
Dell said in a statement that in the period 2003-2005 from various suppliers defective capacitors of Nichison were used. Several other PC manufacturers have had time to struggle with the same problems. Dell has responded with its warranty extensions, so that the affected customers in the event of a fault quickly and easily got a replacement.
Current Dell products are not compromised, the company announced continued. As early as 2006, the Group had placed hundreds of millions of dollars to the side to intercept the threat by the defective capacitors cost of replacement services for its customers.
The errors are due to faulty capacitors on the motherboards of computers. In the papers further be mentioned that Dell employees have intentionally tried to downplay the problems, so customers were at risk. The sales staff had been instructed by Dell Moreover, clients do not actively draw attention to possible hardware failures.
Dell said in a statement that in the period 2003-2005 from various suppliers defective capacitors of Nichison were used. Several other PC manufacturers have had time to struggle with the same problems. Dell has responded with its warranty extensions, so that the affected customers in the event of a fault quickly and easily got a replacement.
Current Dell products are not compromised, the company announced continued. As early as 2006, the Group had placed hundreds of millions of dollars to the side to intercept the threat by the defective capacitors cost of replacement services for its customers.
